How long does it take to make a custom neon sign?

Custom neon signs require 5-7 days for handcrafted production. Each sign is made to order with careful attention to detail. After production, shipping times vary: 3-5 days for domestic orders and 7-14 days for international orders.

How do I install my neon sign?

Installation is simple! Each sign comes with pre-drilled holes and mounting hardware. You can hang it using the included screws or use the optional adhesive strips for damage-free mounting. Detailed installation instructions are included with every order. Most signs can be installed in under 10 minutes.

What power adapters do you provide?

All neon signs come with a power adapter compatible with your region:

• US: 110V adapter with US plug
• UK: 220-240V adapter with UK plug
• EU: 220-240V adapter with EU plug
• AU: 220-240V adapter with AU plug

Please select your region at checkout to ensure you receive the correct adapter.

Are neon signs safe?

Yes! Our signs use energy-efficient LED neon technology, which is much safer than traditional glass neon. They operate at low voltage (12V), stay cool to the touch, are shatterproof, and consume minimal electricity. They're safe for homes, offices, and children's rooms.

Can I use my neon sign outdoors?

Our standard signs are designed for indoor use. However, we offer weatherproof outdoor versions for certain designs. Please contact us if you need an outdoor sign, and we'll provide options with IP65 waterproof rating suitable for covered outdoor areas.

How long do neon signs last?

Our LED neon signs have a lifespan of approximately 50,000+ hours of continuous use. That's over 5 years of 24/7 operation! With normal use (8-12 hours per day), your sign can last 10-15 years or more.

Can I dim my neon sign?

Yes! Most of our signs come with a dimmer switch that allows you to adjust the brightness to your preference. You can create the perfect ambiance for any occasion.

What if my sign arrives damaged?

We take great care in packaging, but if your sign arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We'll arrange a replacement or full refund at no cost to you. See our Refund & Return Policy for details.

Can I customize the size and color of my sign?

Absolutely! Use our "Design Your Own" customizer to choose your text, font, size, and color. We offer a wide range of vibrant neon colors including cyan, red, pink, purple, yellow, green, white, and more. If you need a specific size or color not listed, contact us for a custom quote.

Do you offer a warranty?

Yes! All Neon Pulse signs come with a 12-month warranty covering manufacturing defects and electrical issues. This does not cover damage from misuse, accidents, or improper installation.

Still Have Questions?

We're here to help! Reach out to our team for personalized assistance.

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