Last Updated: March 6, 2026

Welcome to Neon Pulse. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website, placing an order, or accessing our services, you agree to comply with and be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please do not use our services.

2. Use of Website

You agree to use our website only for lawful purposes. You must not:

• Use the site in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems
• Transmit any harmful code, viruses, or malicious software
• Engage in any activity that interferes with or disrupts our services
• Use our content without permission

3. Product Information and Pricing

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, colors, or other content is accurate, complete, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Prices are subject to change without notice.

4. Orders and Payment

When you place an order, you agree to:

• Provide accurate and complete information
• Pay all charges at the prices in effect when you place your order
• Authorize us to charge your payment method

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized transactions, or errors in product or pricing information.

5. Custom Orders

Custom neon signs are made to your specifications and are non-refundable unless defective or damaged. By placing a custom order, you acknowledge that production times are 5-7 days and that custom designs cannot be canceled once production has begun. You are responsible for ensuring the accuracy of your custom design specifications.

6. Shipping and Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or events beyond our control. Risk of loss and title for items pass to you upon delivery to the carrier. Please refer to our Shipping Policy for detailed information.

7. Returns and Refunds

Our return and refund policy is outlined in our Refund & Return Policy. Custom orders are non-refundable unless defective or damaged. Ready-made items may be returned within 14 days in original condition.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Neon Pulse or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Neon Pulse shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.

10. Warranty Disclaimer

Our products are provided "as is" without warranties of any kind, either express or implied. We provide a 12-month warranty against manufacturing defects but do not warrant that products will meet your specific requirements or that they will be uninterrupted or error-free.

11. Indemnification

You agree to indemnify and hold harmless Neon Pulse and its affiliates from any claims, damages, losses, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles. Any disputes shall be resolved in the courts of [Your Jurisdiction].

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact Information

For questions about these Terms of Service, please contact us:

Email: legal@neonpulse.com

Address: [Your Business Address]

By using Neon Pulse services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.